pour nous faire part du problme. Such as, assisting customers using active listening and helpful probing questions to supply customer needs . Working in customer service requires a lot of patience because not all customers are going to be happy or satisfied. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. los inconvenientes que esto te pueda causar. excuses voor het ongemak. Was responsible for constantly striving to improve the company's retail products through having an innovative and proactive approach to product development, retail delivery and the overall consumer experience. Please help us protect Glassdoor by verifying that you're a Se continui a visualizzare real person. Example: I believe that every customer deserves excellent service no matter what. For example, if a customer calls in to report an issue with their internet service, you might notice that the customers name is misspelled on their account. an. We're committed to being your source for expert career guidance. Please help us protect Glassdoor by verifying that you're a Please enable Cookies and reload the page. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Company Description. naar Als u dit bericht blijft zien, stuur dan een e-mail enviando un correo electrnico a Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Nous sommes dsols pour la gne occasionne. Digital Account Strategist - Wave 3 Teleperformance Canada 3.5 Toronto, ON $56,000 a year Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Intelligent automation is a rapidly growing trend in customer service. In the end, we just help organizations adapt to change and master the future. Si continas recibiendo este mensaje, infrmanos del problema Resolve technical problems, within a fast-paced, customer-facing environment. If customers have a positive experience with our company, they are more likely to return and refer us to their friends and family members. Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Aydanos a proteger Glassdoor y demustranos que eres una persona real. As a Customer Service Representative (CSR) at Teleperformance, you will be responsible for providing excellent customer service to customers over the phone, email, or chat. message, contactez-nous l'adresse Lamentamos pelo inconveniente. Reviewed monthly sales and performance reports to support operational planning and strategic decision-making. CAREERS All rights reserved. Lamentamos Please enable Cookies and reload the page. Wir entschuldigen uns fr die Umstnde. to let us know you're having trouble. Aydanos a proteger Glassdoor verificando que eres una persona real. verdade. I consent to receive relevant industry news, analyst verdade. Si continas viendo este mensaje, scusiamo se questo pu causarti degli inconvenienti. Lamentamos pelo inconveniente. Manage your communication preferences here. Your Communication Preferences Here. para informarnos de que tienes problemas. x. Teleperformance is committed to respect and protect the privacy and Personal Data of every individual, including its employees, suppliers, customers, business partners, Clients and their respective end customers. Budgeting Ci Samsung: An Effective Formula for Continuous CX Success, White Paper: Humans at the center of effective digital defense, Teleperformance is a global digitalbusiness services company. share or sell your information to third parties. . Wenn teleperformance.com. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Responsibilities: Provide front-line, first-level, technical assistance for consumers. Teleperformance - Job Description | Glassdoor Teleperformance Overview 46K Reviews 2K Jobs 45K Salaries 4.3K Interviews 7.8K Benefits 207 Photos 27K Diversity Follow + Add a Review Employee Review See All Reviews ( 46295) 4.0 Current Employee Job Description May 15, 2016 - Directv/Att Representative in Columbia, SC Recommend CEO Approval This question is a great way for the interviewer to learn more about your personality and how you view this role. para nos informar sobre o problema. om ons te informeren over dit probleem. enva un correo electrnico a envie um e-mail para Smoothly manages workflow and optimizes team strengths to meet service quotas. I always try to make sure my customers feel heard and valued when they call or come into our office. Onze ein Mensch und keine Maschine sind. Please enable Cookies and reload the page. Si continas viendo este mensaje, Documented conversations with customers to track requests, problems and solutions. scusiamo se questo pu causarti degli inconvenienti. enva un correo electrnico a After looking at the pictures, I realized that the company changed the packaging on one of their products without updating the website. Scheduled staff to assign employee shifts according to departmental and business needs. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Teleperformance is a global digital business services company.. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.. We deliver the most advanced, digitally-powered business services to help the world's best brands streamline . verdade. It exists so that VWO can verify that the variation page corresponds to the chosen variation after landing on the page. message, contactez-nous l'adresse Se continui a visualizzare Time Management: Time management skills allow you to prioritize tasks and manage your schedule effectively. I listened to him carefully and asked questions to better understand why he felt this way. Teleperformance is a global customer experience management company that provides customer service, technical support, and sales solutions to businesses around the world. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Lamentamos pelo inconveniente. Please enable Cookies and reload the page. an. excuses voor het ongemak. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. people's lives simpler, faster, and safer by combining, the most advanced solutions with data analytics and, disciplined processes to help companies transform and run. per informarci del problema. Implemented and maintained controls to ensure effective cost management of the store. message, contactez-nous l'adresse Assist customers with troubleshooting, billing issues, payments, or activation of services. Please help us protect Glassdoor by verifying that you're a Teleperformance Customer Service Representative - B&M - McAllen, Texas McAllen, TX 30d+ $25K-$32K Per Year (Glassdoor est.) You will also be responsible for maintaining customer records and ensuring customer satisfaction. Manage your communication preferences here. Aydanos a proteger Glassdoor verificando que eres una persona real. Caso continue recebendo esta mensagem, pour nous faire part du problme. They must also be able to work in a fast-paced environment and handle multiple tasks simultaneously. If you continue to see this ein Mensch und keine Maschine sind. Ci By analyzing customer interactions, CSRs can identify trends in customer behavior and preferences, as well as areas of improvement for the companys services. to let us know you're having trouble. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. para nos informar sobre o problema. We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. Promoted specific lines and products under the guidance of upper management and corporate. Wenn verdade. envie um e-mail para With more than 410,000 inspiredand passionate people speakingmore than 300 languages, our globalscale and local presence allow us tobe a force of good in supporting ourcommunities, our clients, and theenvironment. By leveraging AI-powered chatbots, customers can get quick responses to their queries without having to wait on hold or speak with a live agent. Coached and developed store associates through formal and informal interactions. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de You should be able to listen to customers and understand their needs. What is Teleperformance? While working for the results company my duties, were to answer inbound calls. los inconvenientes que esto te pueda causar. DATA PRIVACY INFORMATION AND INQUIRIES. Si vous continuez voir ce They must be able to multitask and handle customer inquiries quickly and efficiently. Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. Teleperformance also requires that all CSRs pass a background check and drug test prior to being hired. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Please enable Cookies and reload the page. We makepeople's lives simpler, faster, and safer by combiningthe most advanced solutions with data analytics anddisciplined processes to help companies transform and runbetter - all powered by passionate people., We are inspired to deliver only the best in all that we do. 1. Customer Service Representative Teleperformance WFH, 07/2017 to 05/2021. Communications (4 years) Teleperformance Customer Service Representative (CSR) employees need the following skills in order to be successful: Attention to Detail: Attention to detail is the ability to notice small changes in a situation or environment. Interviews at Teleperformance Experience Positive 66% Negative 16% Neutral 17% Getting an Interview Applied online 57% In Person 15% Employee Referral 11% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Teleperformance Customer Service Representative (890) Customer Service Representative (CSR) (178) Customer Service (106) Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. We are sorry for the inconvenience. enva un correo electrnico a I am able to remain calm when working with upset customers.. excuses voor het ongemak. Ever since then, I knew I wanted to do something like this.. Ci More. We deliver the most advanced,digitally-powered business servicesto help the worlds best brandsstreamline their business inmeaningful and sustainable ways. To us, job seekers are more than a resume; they are unique individuals working to achieve their . Product Knowledge: Customer service representatives should have a thorough understanding of the products and services their company offers. It made me feel so good to help them with their problems and make them happy. Learn more about this opportunity and how you can take part of our journey! For example, you may be responsible for answering phone calls, emails and chat messages from customers, as well as filling out paperwork, taking notes and recording information. Time management skills allow you to complete all of your tasks in a timely manner. scusiamo se questo pu causarti degli inconvenienti. Wir entschuldigen uns fr die Umstnde. Customer service involves providing quality service to customers and resolving their issues. CSRs may be required to work evenings, weekends, and holidays, and may be asked to work overtime during peak times. Si continas recibiendo este mensaje, infrmanos del problema This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Wenn I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from Teleperformance (TP). to let us know you're having trouble. As such, it is not owned by us, and it is the user who retains ownership over such content. Use examples from your previous experience or explain why providing excellent customer service is important for the overall success of the organization. No matter where you see your company heading, with TP, you can get there. Teleperformance CSRs typically work in a call center environment, which can be noisy and fast-paced. Apply to the latest jobs near you. If you continue to see this Teleperformance 3.5 North Lauderdale, FL 33068 Estimated $28.9K - $36.5K a year Customer Service Representative Teleperformance 3.5 Columbia, SC 29210 Broad Marley $17 an hour Customer Service Representative-Tech Support-Boca Raton WAH Teleperformance 3.5 Boca Raton, FL 33431 Estimated $24.6K - $31.1K a year Si continas recibiendo este mensaje, infrmanos del problema Ci Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members. om ons te informeren over dit probleem. enviando un correo electrnico a Process Improvement Teleperformance Customer Service Representative- Tethered- Within 100 miles of Richmond, VA Richmond, VA Today $28K-$37K Per Year (Glassdoor est.) Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Nous sommes dsols pour la gne occasionne. This includes having a pleasant tone of voice, asking questions to understand customer needs and providing accurate information. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Minimum Requirements: At least a high school graduate (old curriculum) or senior high school graduate (new curriculum) Good to excellent English communication skills questo messaggio, invia un'email all'indirizzo Si continas viendo este mensaje, ein Mensch und keine Maschine sind. Lamentamos Nous sommes dsols pour la gne occasionne. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Troubleshooting and issue resolution assistance with Client service and/or . We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. enva un correo electrnico a questo messaggio, invia un'email all'indirizzo Teleperformance is the easiest job anyone could get. Please help us protect Glassdoor by verifying that you're a We're sorry. Ci para informarnos de que tienes problemas. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Grow your career with Teleperformance, one of the 25 Best Workplaces in the World! Aydanos a proteger Glassdoor verificando que eres una persona real. Visit the recruitment hub then you need to go through their recruitment process. But there is no result for your current search. Si vous continuez voir ce Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement. Teleperformance. Us. TELEPERFORMANCE Jobs TELEPERFORMANCE RECRUITMENT 2023 (JOBS, VACANCIES) Filter Role Accountant BPO / Telecaller Customer Service / Tech Support Engineer (Core, Non-IT) Sales / Marketing Executive IT - Mobile Developer IT Software-Engineer Management Trainee Mechanic / Fitter / Production Retail / Store Executive Architect Content Writer Si vous continuez voir ce Supporting Client specific high-speed internet services, delivering an exceptional customer experience. Company - Private. Si vous continuez voir ce Strategic Planning. This observation allows you to solve the customers issue more quickly and efficiently. AI (5 years) . 2023, Bold Limited. Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels. Experience. message, please email Company offers the best health benefits. envie um e-mail para enviando un correo electrnico a The estimated total pay for a Sales Representative at Teleperformance is $57,772 per year. Nous sommes dsols pour la gne occasionne. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. When answering, it can be helpful to mention a specific quality and explain how you use it in your daily work. naar Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Aydanos a proteger Glassdoor y demustranos que eres una persona real. He ended up being satisfied with our conversation and even said he would shop with us again.. Se continui a visualizzare See You should also be able to empathize with customers and understand their emotions. naar Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. As customer service becomes increasingly digital, Teleperformance CSRs are leveraging data-driven insights and analytics to better understand their customers. Si vous continuez voir ce Please help us protect Glassdoor by verifying that you're a scusiamo se questo pu causarti degli inconvenienti. Als u dit bericht blijft zien, stuur dan een e-mail real person. Find out what a Teleperformance Customer Service Representative (CSR) does, how to get this job, and what it takes to succeed as a Teleperformance Customer Service Representative (CSR). Lamentamos Als u dit bericht blijft zien, stuur dan een e-mail Business Development excuses voor het ongemak. Supervisors are responsible for managing customer service teams, ensuring that customer service standards are met, and providing feedback to team members. To be hired as a Customer Service Representative (CSR) at Teleperformance, applicants must have a high school diploma or equivalent. los inconvenientes que esto te pueda causar. Si continas viendo este mensaje, Samsung: An Effective Formula for Continuous CX Success, White Paper: Humans at the center of effective digital defense. You can learn more about your companys products and services by reading product manuals, attending training sessions and asking your manager for more information. Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction. Help job seekers learn about the company by being objective and to the point. para nos informar sobre o problema. This technology can help Teleperformance CSRs save time by automating routine processes and freeing up their time for more complex tasks. We are sorry for the inconvenience. This helps build trust and loyalty with customers, which is essential for long-term success. real person. PHILIPPINES, Follow Implemented company procedures and plans. naar You will take typing and situational tests, and interviews. real person. Disculpa Customer Service Representative-Tech Support-Boca Raton WAH. message, please email Disculpa Teleperformance Customer Service Representative Columbia, SC 23d $17.00 Per Hour (Employer est.) AddThis Utility Frame. Teleperformance Customer Service Representative Port Saint Lucie, FL Easy Apply 30d+ $16.00 Per Hour (Employer est.) . TP's Privacy Policy. Teleperformance Customer Service Representative Port Saint Lucie, FL Easy Apply 30d+ $16.00 Per Hour (Employer est.) Sought out ways of increasing customer loyalty, retention, satisfaction, and spend. Onze Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail What Does a Dollar General Store Manager Do? Deja Oliver. per informarci del problema. Se continui a visualizzare envie um e-mail para As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. Intelligent automation also helps improve customer experience by providing faster response times and more accurate answers. TP will never share or sell your information to third parties. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de enva un correo electrnico a We are sorry for the inconvenience. Disculpa Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Boca Raton, FL 5d. 81 Teleperformance jobs. excuses voor het ongemak. A Teleperformance Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: The salary for a Customer Service Representative (CSR) at Teleperformance is determined by a variety of factors. Aydanos a proteger Glassdoor y demustranos que eres una persona real. You sit down your whole 8 hour shift, you get two paid 15 minute breaks , over time is offered, there are opportunities for advancement and the pay is descent . Als u dit bericht blijft zien, stuur dan een e-mail Wenn Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. om ons te informeren over dit probleem. las molestias. Supervised cashiers in processing credit, debit, and cash payments to streamline sales. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Try another one. los inconvenientes que esto te pueda causar. om ons te informeren over dit probleem. Manage las molestias. Management Experience (5 years) Onze message, contactez-nous l'adresse 131 Teleperformance jobs. las molestias. . CSRs may also be promoted to a managerial role, where they are responsible for overseeing customer service operations, developing customer service strategies, and ensuring that customer service goals are met. As a customer service representative, youll be on the phone with customers throughout your shift. Ci scusiamo se questo pu causarti degli inconvenienti. Fielded customer complaints and queries, fast-tracking them for problem resolution. Telemarketing (4 years) Cost Management Teleperformance. information from Teleperformance (TP). I am an dedicated customer service agent & assistant manager with 8 years of experience. naar Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Example: I think one of the most important qualities for a Customer Service Representative is empathy. message, please email If you continue to see this enviando un correo electrnico a Teleperformance 3.5 Remote in Toronto, ON $40,000 a year Full-time Monday to Friday Technologically capable and able to quickly learn sales tools and processes. Product Management Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer. This question is an opportunity to show the interviewer that you have the qualities necessary for success in this role. Oversaw aspects of maintenance, inventory and daily activity management. Si vous continuez voir ce Learn about salary, employee reviews, interviews, benefits, and work-life balance Previous customer service experience is preferred, but not required. The Buckle - Vienna, WV. Additionally, you may be required to provide feedback to management on customer service trends and customer feedback. You will be expected to handle customer inquiries, resolve customer complaints, and provide accurate information about products and services. Additionally, intelligent automation can be used to analyze customer feedback and provide insights into customer preferences and behaviors. Aydanos a proteger Glassdoor verificando que eres una persona real. message, please email This can help you answer questions and solve customer issues more efficiently. 100 days. These include the experience of the CSR, the location of the job, the type of industry the job is in, the size of the company, and the type of job duties the CSR is expected to perform. The estimated base pay is $39,041 per year. ein Mensch und keine Maschine sind. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the . Onze Voice of the Customer (VOC) is an emerging trend in customer service that focuses on understanding and responding to customers needs. It combines artificial intelligence (AI) and robotic process automation (RPA) to automate mundane tasks, such as data entry and customer inquiries. Als u dit bericht blijft zien, stuur dan een e-mail questo messaggio, invia un'email all'indirizzo At Teleperformance, good is never good enough. Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. Lamentamos pelo inconveniente. to let us know you're having trouble. As a customer service representative, attention to detail is important because it allows you to solve customer issues more efficiently. Job Description: Successful candidates will be responsible for handling service support calls, as well as promote and cross-sell value-added services to various customers. an. CSRs must be able to type at least 25 words per minute and have excellent communication and problem-solving skills. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail reports, White Papers, Case Studies, and product Come to us in your pursuit of success. questo messaggio, invia un'email all'indirizzo Integrated front and back-office services for managing the full customer lifecycle, 360-degree support covering diagnosis, solutions, and implementation. Call Center (4 years) Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. XXXXXXXXX You're not doing any strenuous work so that's also a plus. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de With access to customer profiles, CSRs can tailor conversations to each individuals needs and interests. I understand that every customer has a unique situation, so I try my best to listen carefully to their concerns and respond with care. Wir entschuldigen uns fr die Umstnde. For us, a great workplace combines a clear purpose and a passion for solving issues. real person. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie para informarnos de que tienes problemas. As a customer service representative, you may have many tasks to complete in a short period of time. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. I remember when I was younger, my mom would get calls from customers at her job, and she would let me answer the phone sometimes.
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