Please use our official support contact if this is in regards to order or billing questions. Even calling into the two numbers given in the original statement. Hello Anon,We appreciate your business and sorry to hear about an issue you're having. The transit time will vary by delivery address. They can either send the label or Im changing my debit card info! Changed delivery date for my item then told me it may be backordered but were not notified and could not give me tracking number. Theft of rental property is a crime in Washington. Most of us know the feeling of having to replace an electronic device, appliance, or piece of furniture, and not having the money saved up or credit available for it. Its that easy! However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. Also, the signed agreement I have w them has no mention that as a Florida resident I am excluded from their promotion. Information provided by various external sources. I had not even noticed it until a few months went by and I say an email. One of their email telling me that I had to pay regular earliest option now was ove 1100 dollars! The Tech was very professional and gave me the information I needed to fix my issue. Read your agreement and make sure you arent wrong. Provide income and banking information. They are not transparent, but they will often direct you to a vague lease statement. Simply click on the product category The fact that they dint have it until just few weeks ago is evidence. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. For one, unless you have a weekly paycheck, this site isn't for you. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. I had to reach out to my bank to cancel them. The phone numbers I was using/given ************** and the other number **************. I seriously wish I could give it zero stars if I could! Avoid at all cost people, First issue I had would not replace my controller for my PlayStation the next day I got it second issue payments don't come out on Friday like they say it comes out in 3 to 5 days they just give you excuses I don't recommend using them. While customer indicates that they attempt to reach Flexshopper, Flexshopper has no call records of any such effort since August 2023. There are no hidden fees and easy weekly payments. Flexshopper never sent me a confirmation number I reached out to them and by time they responded to me they said my merchandise was shipped ! Flexshopper provided instructions on how to return the item for lease#F659 (Snapper XD 82V ********************** via email on 04/12. They told me they would not charge me, but did. They $#*!ing suck, don't ever buy from them. RUN DONT WALK away from this company. Smile. My account with Flexshopper would never show my balance so I went on a chat session to get my payoff balance and was told that my payoff would be *****, so I made the full payment of ***** and was immediately told that my payoff would be *****. I have auto payments, was happy, they even raised my credit. They have not contacted me for payment, to say I had a balance or that they never received the item back. Everytime I called them it was your money will be credited in 7-10 days. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. Home How It Works Rent-to-Own Products: Everything You Need to Know. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). Absolute terrible company. Add your product feed to the FlexShopper.com marketplace. I told them it must be a scheduled pick up and they wont accept. Run away from doing business with this company. See details. I spoke to a customer sales associate Garry earlier today. According to your own website it shows that you all try to make contact before the account is sold and none of this was done. We apologize if the customer did not receive the information via Chat while the final payment was pending and being processed. Note that complaint text that is displayed might not represent all complaints filed with BBB. I was able to provide proof that I had been contacting in since November trying to reach ***/*****. All other terms and conditions of your Lease remain in effect. WebContact Need Help? Browse our marketplace to find exactly what youre looking for today. FlexShopper has more products than you could imagine. Stay away! The billing department always listened to my concerns. Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. Rates and terms may also vary depending upon the state where you reside. Extremely deceptive company charging double or triple what an item is worth. Rates and terms may also vary depending upon the state where you reside. This is a HORRIFIC company! Now I'm told my account is closed and I am not owed any money. (On the uploads is their site back on November 2022 but if you browse through web.archive.org it was there all 2022). If the consumer has any further questions or concerns, please do not hesitate to contact us at*************************************. 2022 FlexShopper LLC. I just learned the hard way. Gross profit decreased 68.5% to $3.8 million from $12.2 million. We are here to assist. I called about a settlement and the settlement person was not available. We'd like to further investigate and resolve your concerns. Caught up payments on 10/20/22. If you care about your credit and paying double the price for items then run. This credit is only valid for online orders. I will order and pay. They use predatory practices that will soon bring this company to an end. I have serious concerns and feel misled. This company went from a helpful tool to complete trash. How are you going to sell an account but not even give me a chance to make any payments after being passed around through customer service with no help or no next steps. NEVER dealing with Flexshopper again after this is paid off! The transit time will vary by delivery address. I purchase the Elite Gourmet 21L Stainless Steel Digital Air Fryer Oven with LCD Display and Interior Light - Stainless Steel haven't had it a year yet, and the knob broke off where I am not able to cut the fryer on or off. HUGE RIPP OFF!!! They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! You can also request them to take detailed photos of your purchases to (We usually use the term "Lease.") They pull out double payments, and no one can give you a straight answer. Founded in 1995, the company has a I place my order all happy. I already paid off one item and wanted to order something else. FlexWallet lets you lease to own qualifying merchandise, including electronics, appliances and furniture, from any major retail store with your smartphone. WebIf an item is eligible for special order fabric or colors, youll see that option available on the product page. They are stealing plain and simple. CHARGED CREDIT CARD FOR PAYMENTS 1 YEAR AFTER SALE COMPLETE. April 10, 2023. Email me at *******@gmail.com my lawyer and I are looking for more that have opt out for a class action lawsuit. Currently, Jason Oakley has one active Lease with a balance due. I was happy with her service. There are different draft options available from weekly, biweekly, semi-monthly, and monthly arrangements. WebCustomers can lease-to-own in your store all from within the FlexWallet app with a few Additional parts, extensive labor and installation charges are extra. Login with the username and password you used to purchase the item that you want to return. Do not use these guys at all! My original complaint with Flexshopper was that I was told wrong information and customer service stated on multiple accounts that my original balance would stay in the system and would not go up. The company deducted money from my account although i never received any products. 4. FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical and we apologize for the recent experience. Contact our Billing Department via phone at (855) 353-9289 press 1 and a representative will assist you in setting up those arrangements.. Customers can save money and own sooner with early purchase options. When ***** left I am sure someone was seeing my emails from September all the way to December. I called several times and got the runaround. This person doesn't want to get caught up in a scheme of not getting what is paid for, broken merchandise, or late delivery. It was horrible and they just kept taking payments out. At the time I paid it, there were 2 Flexshopper deductions from my bank account. All other terms and conditions of your Lease remain in effect. A horrible experience when trying to cancel. 513 total complaints in the last 3 years. Not worth the risk. Beware of your worse experience when lease to owning with this company. But no contact was made from the ********************* after he left or from anyone to reach out to say what was next on the account. The order was held due to a verification issue. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. Each time I placed the order for pickup, it would tell me it would be shipped instead of pickup. See a selection of top brands and products in that category, as well as deals and sales. The lease was closed on 03/20/2023, and the payment was posted successfully. Ive purchased many things from this company with no problem. I had forgotten it was attached to my Flexshopper payment. A debit/credit card is suitable to modify your request. They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. I emailed them back telling them it had been returned and now the want the receipt showing the tracking number where it was returned. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you. Two, they will not work you if you lost your job or otherwise lost your source of income. Our team is dedicated to your satisfaction. Web.archive.org There you can see that flexshopper had the same promotion of 90 days SAC option but NO STATES excluded yet. But this is where it gets interesting upon reviewing the contract. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. You have to look deeper into the statement you idiot. This is "bait and switch". I was also calling into the main line where they would tell me ***** would be giving me a call back or emailing me back about the payments. Their rep did not do her job. This credit will be applied to the second weekly payment due, provided your first payment clears. On or about June 29, 2023, the customer informed ********************** they were a victim of identity theft and that they had reported the matter to the police. Worst and most illegal Company I have ever dealt with. This credit will be applied to the second weekly payment due, provided your first payment clears. "You telling me this now?!" Placed an order 3 times for pickup from Best Buy. If you need tires, use AFFIRM. WebCancel items from a transaction. They FRAUDULENTLY draft your bank account on random dates that are NOT in a contract! All rights reserved. They quadruple price gouge for their inferior items, even gave me a payoff for cheap merchandise ~ because they refused to pick it (NOT honoring their own return policy) and continued to charge me anyway AFTER I PAID IT OFF IN FULL! I did the math with flexshopper to get my mattress at a tiny fraction of the cost paid extra, i think maybe $50, and allowing me to make payments of maybe only $47.50 every week. I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! This site uses Akismet to reduce spam. WebCustomer submits a Lease Request in-store via the FlexWallet app, or heads to checkout This credit is only valid for online orders. With FlexShopper: Also, we work with you and your changing lifestyle. No charge for 90-day payoffs. We encourage the consumer to follow the provided instructions to ensure the prompt closure of their lease agreement and upon return, the customer will not be responsible for lease charges. Flexshopper informed the customer on at least two occasions to provide a copy of the police report on file. This credit will be removed from your account if your first weekly payment fails. Customer service can make the change once their first payment is made. Yes! Even if you are struggling with bad credit, we can help. Are the items brand new that you rent to own? I ended up sending them back because they were the wrong size. As for taking from 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). AVOID AT ALL COST.. Make sure you opt out from arbitration agreement! Any time I try to chat, they are closed, and when I call I get nothing. 7 An initial security deposit and/or payment may be required. Advertise easy weekly payments on your product pages, cart and checkout to attract customers. Suspected identity theft. Please reach out to our billing department and request to speak to a supervisor or manager. is this correct? This credit will be removed from your account if your first weekly payment fails. Yes, this option is available on every lease! Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. I asked them to be diligent on the matter because I work 6 days a week and most likely I wasn't gonna be home. When I would call the main number they would inform me that ***** would be calling me back and would route me to someone's phone number where I was leaving voicemails. Now they "wanna fix it". How can I protect myself, FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. I Received the Wrong Please provide the email address and phone number associated with your lease agreement in a private direct message to review this incident or contact our customer service team at (855) 353-9289 for assistance. Most of the products in our marketplace typically dont require any money down and there are no hidden fees. Fraudulent company! Said will have a supervisor call me today have heard from no one. Went in this week to look at my account. Though we normally aim to deliver a great experience, it seems we missed the mark this time. The customer has no further obligations to **********************. Add the FlexShopper lease-to-own payment method to your checkout. This is your estimated weekly payment if you used your entire spending limit. I have paid off one item early to close it out 3 times just to be told I owe more. FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments. This option is more than the 90 same as cash price and the early payoff option.We are here to help, if you have any further questions or concerns, you may contact us via email at resolutions@flexshopper.com or contact our customer service department at 855.353.9289. Our goal is to help consumers with bad credit get goods they want through a Lease. You all broke your own protocol with this account and did not keep the consumer in mind. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. When I place order it wasn't there! 3. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. A worthless company with worthless customer service with nothing but excuses as to why they don't do their jobs.
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