There is a reason they hire through temp agencies. It has great benefits and bonuses for the end of the year open enrollment. There was room to learn new things as long as you kept yourself busy, as there wasn't enough work to go around. The job itself does not require any clinical skills despite what the company may claim. The company has many resources available for their employees. Management is toxic and created a culture of backstabbing among themselves which led to them trying to build constant cases for dismissal against employees, this was targeted towards other managers as well that didn't do as they liked. . Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Please stay clear. This issue is prevalent in all of the Midlands manager's teams, with very few that are actually good people and tried to do right within their realm of possibility, which still wasn't enough for me to stay, which was the same for other people, within my holiday period 4 people left with 3 others looking to leave, from the time I was there they were constantly struggling to hire staff based on badmouthing. They (the company) cannot retain their staff and cannot even hire new one. . Aydanos a proteger Glassdoor verificando que eres una persona real. Disculpa Physically separated, but not social distant. The position will be home based but travel within Surrey is likely for in-person client work in the community and team training and meetings. Driving Licence. The Bilingual Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact every day by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Positions provide Job Description Indeed.com Remote View All Jobs Maximus - Remote Work From Home Jobs & Careers The career list is updated regularly to ensure latest healthcare jobs recruitment can be shown up on site, creating more choices for our users, 2023 carehealthjobs.com. . To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.. No ability to grow. The Bilingual Quality Assurance Analyst is responsible for conducting call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards. Thank you. They took inbound call agents, offered them a new position and then told them they are now on an outbound campaign, and then blindsided them a week later when they said there was no longer a need for that position. ein Mensch und keine Maschine sind. They are also easy to distrust their staff based on very minute actions which don't hurt the bottom line, they see it as if they have to squeeze every ounce out of the cow. We play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve. om ons te informeren over dit probleem. enva un correo electrnico a What is the promotion process like at Maximus? The benefits were reasonable and I would definitely return. I was not provided with ANY training regarding how to complete the admin that I needed to complete when conducting an appointment with a member of the public. Management is unaware, inexperienced, and not old enough to understand what people need and are not conscious enough to make rational decisions to improve the workplace and people's work friction. Si continas viendo este mensaje, The duties of this position will include, but are not limited to, screening resumes, conducting phone screens, as well as scheduling successful candidates for interview.. But, the irate callers are the worst, the seating arrangements is horrid (no assigned seats and any shifts after 9:30am good luck getting a seat on time unless youre early), and the pay could be better. It gives us the opportunity to trial new ways of serving and engaging citizens who, now more than ever, need access to vital services. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.. Most importantly, we believe we are forging a path forward for government services longer term. Occasionally company sends misterious emails alarming everyone that someone let terminating employee access to the building, however no one ever seen or heard of it on the floor. Lamentamos pelo inconveniente. A wary public will have questions lots of them. In this new organization culture that has been built within MAXIMUS, being successful seams to get you down sized and then laid off. Asked 12 March 2021 Everyone helped each other out when in doubt. Obviously not! Pay rate and bonuses are good. Maximus is recruiting medical providers to join our team of SSA Medical Experts. The benefits and pay do not reflect the work load that is required of the employees. rights reserved Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de But it requires transitioning eligible families to SNAP if theyre not current recipients, a major logistical challenge. Training is intence approximately 2 weeks long in class environment following by the shadowing for the next 2 weeks. They believe it's more important to serve the customer before meeting that quote. work from home remote remote work from home hiring immediately customer service customer service representative maximus call center part time call center maximus work from home. Part-time +1. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. Supervisors show favoritism as they go on lunch breaks or cigarette breaks with their insubordinates. Maximus has been one of the best companies I have worked for in the area. You stay until the end and your loyalty is rewarded with indifference and you are then told you are on your own. All rights reserved. High Volume Recruiter Then, you're thrown in the deep end, with minimal knowledge, calls flying in, dysfunctional systems on top of being told that you'll be evaluated for your performance at anytime with NO substantial break for a 9 hour day. We need a schedule, we need phone lines, we need easily accessible tools in which to do our jobs. 37,000 - 43,000 a year. Every morning being with threats by sending an email to every single person in the company about terminating positions. You're only allowed 8 points before you get fired. Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead. (2) 15 min and (1) 30 min. All work came to a halt, people were standing up in their cubes trying to figure out who was next and what was going on, while others were panicking, fearing that they were next to be pulled without warning. To be fair, I'll list the pros first: excellent wages, great training, team environment, lots of work resources, and you get to work from home. The company supports their employees, has amazing leadership, and provides a safe space for all workers. real person. CLICK HERE for full details and to apply for the High Volume Recruiter position. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Babylon 3.7. I love it! It was great having a desk job. In the early days of New Yorks COVID-19 outbreak, Maximus launched an information hotline in just three days to screen callers for symptoms and schedule test appointments directly into a unified scheduling system. Working here at maximum is a wonderful company they have truly amazing people and great pathway. The probability of being offered the opportunity of becoming an employee vs an agency contracted employee were extremely low. verdade. Work From Home Maximus jobs Sort by: relevance - date 378 jobs Registered Nurse Maximus Luton LU1 +2 locations 39,500 - 46,300 a year Part-time + 1 8 hour shift + 2 Additional job details Disability confident Hiring multiple candidates Flexible working arrangements: you won't be expected to work long days, do night shifts or take work home. Management was awful, but I am not completely sure it was their fault. While not every employee is best matched to a remote work environment, the results from early pilots indicate no statistically significant reduction in agent performance on the contracts being measured. It came with many benefits. Read what Customer Service Rep employee has to say about working at Maximus Services LLC: I love being able to work from home, only draw backs is a lot of customers pretend to be other pe. Reviews from Maximus Services LLC employees about Maximus Services LLC culture, salaries, benefits, . message, contactez-nous l'adresse Wir entschuldigen uns fr die Umstnde. Since early May, we've hired, trained, and deployed more than 1,100 agents. At my location you have an opportunity to win company prizes if they draw your name. That never happened, as a result I made up my day, Some projects are Remote. Supervisors can be very helpful which is extremely important when you're overwhelmed. Salary guide. It was as if the training managers had never experienced a call center before, and expected all of the trainers that they hired to just roll with the chaos- which most of us did. Improve health outcomes in today's complex world, Modernize government to serve the needs of citizens, Empower vulnerable populations to succeed, Meet expectations for service and ease of use, Leverage tax credits, recruit and retain qualified workers, Provide conflict-free health screenings and evaluations, Resolve benefit disputes with a nonjudicial approach, Modernize your program, adapt to changing needs, Make services easier to access, ensure program integrity, Driving innovation, reimaging whats possible, Creating a positive impact where we live and work, Recognized by industry and media for making an impact. . Meet the unprecedented demand for contact tracers with a team thats established best practices in the field. Just another abused cog in the Maximus machine! They have great benefits and provide stable employee. 20, 2021. Maximus Customer Service Representative, Bilingual Mandarin/Cantonese (Remote NY) New York, NY 2d $22.75-$23.75 Per Hour (Employer est.) The parking lot is huge so dont expect to get your full breaks, youll spend a fourth of them getting to your vehicle. I was not provided with a petty cash float to support customers into work and was forced to use MY OWN MONEY to help my caseload. Good work out in the world. Every day on the project, the management team would have someone new on their radar facing the firing squad. Si continas recibiendo este mensaje, infrmanos del problema Trainee High Intensity Therapist - Home Based. envie um e-mail para Maximus offers the unique advantage of having a global presence with a local focus while maintaining a clear understanding of the communities in which we serve. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. MAXIMUS Ratings 3.2 Average rating of 4998 reviews on Indeed Headquarters McLean, VA Employees 10,000+ Revenue $1B to $5B (USD) Industry Government Website Facebook| Twitter| MAXIMUS company website Popular jobs at MAXIMUS Salary Satisfaction 51% Of the employees are satisfied about their pay Based on 11743 reviews Benefits Health Care We are working around the clock to ensure we protect our employees while still serving government and the vulnerable populations who rely on [us]." We will review other geographic rollouts based on local health guidance and requirements. Requirements. Please help us protect Glassdoor by verifying that you're a COVID-19 is unlike anything governments have addressed in our lifetime a pandemic that affects everyone, everywhere. CLICK HERE for full details and to apply for the Quality Assurance Analyst/ COVID-19 Call Center position. An applicant's salary history will not be used in , Posted: (5 days ago) Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Grab a work from home opportunity now! It's a great place to work. While you get all of the tools and systems that you need, good luck if they actual work. This company used to be VES. This position is remote and will support a regional area in New York City. I was told there wouldn't be over time, not only was there over time, but they pretty much told us we had to (otherwise it would be put in our files that we're inflexible). Bruce Caswell, CEO, Maximus, Anticipate spike in fair hearings that address eligibility decisions as states ramp Medicaid Unwinding efforts, CMS guidance requires states to initiate Medicaid Unwinding between February 1 and April 2023, White House announcement requires innovation at scale to once again ensure free COVID-19 test kits, New details available on the schedule for Medicaid Unwind - states authorized to start redetermination process as early as February 1, 2023, 5 keys to choosing the right government partner. Nothing to look forward to you. This will help candidates to easily find suitable jobs near their placement, reduce the unnecessary costs when they get to find the occupation. Completely understandable that there would be some confusion and chaos. High Volume Recruiting Manager Remote in Southend-on-Sea SS2. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. The length of time and frequency of visits is dependent , For more convenience with applicants in the U.S for specific, we introduced a separated section to distribute information about healthcare jobs in different States of the America. The app either clears an employee to come to work or instructs them to stay at home that day. Welcome home! Since 1999, we've been leading the work-from-home revolution. May you be working from home soon! The compensation of the company is average, as I believe considering we are government contracted job, I believe our compensation should be a bit more than what it is now. Senior Assembler (ALC) Developer United States of America (Remote)Full-Time The app either clears an employee to come to work or instructs them to stay at home that day. Essex Partnership University NHS Foundation Trust 3.7. Even while working from home, you have to be mindful of every second of your break because their attendance system clocks you for every mi, 3 week training, great coworkers (we bonded in the trenches), decent pay, over time "available", additional training, lots of support from supervisors, messed up break system where WFH didn't even matter, systems that crashed and glitched constantly, one hand has no idea what the other is doing, being thrown to the wolves, basic training not enough, Management is not supportive or knowledgeable of the job duties for which persons they supervise/manage. More. I ended up calling the corporate HC resolution center, and was told that my manager 'misspoke', and I was offered a Tuesday-Saturday shift that at least got me home in time to put my kids to bed. An odd argument considering that the majority of healthcare professionals have worked hard to achieve their degrees and they have experience in stressful hospital settings such as ICU and A&E; this also does not explain the company's inability to retain current, established staff. Awful hire management such as supervisors are more of wardens than peers. Maximus has the capacity to screen, background check, hire, train, and deploy contact tracers and supporting agents in just days or weeks. Since March, we've hired, trained, and deployed nearly 2,500 work-from-home agents to support unemployment programs, with the majority of these programs launched in less than a week. If they dont need everyone there that day, they offer people the opportunity to leave (not paid of course but still awesome). No development of any kind. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. (adsbygoogle=window.adsbygoogle||[]).push({}); The app takes them through a series of questions including a self-administered temperature check. Maximus 3.2 Remote in Brooklyn, NY 11206 Myrtle Av From $100,000 a year Full-time The opportunity to work from home. Maximus Federal--Independent Medical Reviewers- CA-DWC Remote Easy Apply 30d+ $43K-$52K Per Year (Employer est.) The job comes with a script and most callers are pleasant (usually confused but nice) so it can be easy depending on who you talk to and what they need. The Trainer is responsible for delivering contact center training within the project. I believe this is a great job and would recommend it. They also encourage everyone to rat on each other, not letting employees to speak their minds and not encourage people to connect even though they constantly mention team work. Remote. Our founders designed the first virtual careers training programs for the US State Department and the Armed Forces. Trainer Vaccination Call Center MAXIMUS is a company that partners with state, federal, and local governments, and they are currently hiring for a variety of COVID-19 Vaccine-Related work from home positions. Maximus Engaged Employer Overview 4.3K Reviews 1.8K Jobs 6.5K Salaries 511 Interviews 897 Benefits 15 Photos 1.5K Diversity + Add a Review Maximus Reviews Updated Apr 27, 2023 Filter by Topic Remote Work Work Life Balance Compensation Management Benefits Career Development Coworkers Culture Workplace Senior Leadership Diversity & Inclusion Covid 19 Time was given to understand the concept of the job. There were people crying and they were pulling people out of their seats without warning causing a near mass hysteria in the office. There are always amazing chances of you moving up with the company, especially if you are actually here to work and do your job. I learned that I was hired as an Editor, but wasn't allowed to edit anything. Now this call center was being created as we went, so I understand that a certain amount of chaos is bound to happen in those circumstances, we were learning what to train customer service reps on a subject that has been in constant change- understandable given new things are being learned about the virus all the time. The staff members appointed to induct me resigned so my induction was delayed but I was expected to start work anyway and to start immediately securing job starts in order to meet my targets. Oh well, you work. They will also work with Customer Service Supervisors in assisting them in monitoring their team. Maximus Work From Home Jobs, Employment Austin, TX Posted: (4 days ago) WebMAXIMUS Inc 3.2 Remote in Austin, TX $16 - $17 an hour Full-time Monday to Friday + 3 Ability to regularly attend work at various shift times as assigned. Work from Home at Maximus | Indeed.com Work from Home at Maximus See questions about Clear Benefits Hiring Process Interviews Salaries Working Culture Working Environment Working Hours Company Future Dress Code Part Time Jobs Work from Home Work Life Balance Browse questions (30) Ask a question Can you work remotely at Maximus? Like all companies, MAXIMUS has changed since first starting. But of course the Maximus, GDIT and CMS employees get the federal holidays off. Official response from Maximus May 17, 2021 We appreciate that you took the time to post a review and are pleased that the opportunity to work remotely works well for you. Instead of investing time into proper training, the management team flies all over the country on the clients dime. Attempts to continue a career path and grow within the assigned role also was quickly met w/ stone wall as reporting structure would add quickly several layers of management (peer management levels under each other) would very quickly go to be used as a form of justification for the down sizing. I worked as a customer service representative for Maximus. Their feedback on your assessments defies medical knowledge and cannot be taken seriously, examples of some feedback received: the client may have benefited from glasses, not really when the cause of his/her blindness was not related to an eye refractive deficit but due to a neurological problem after suffering from a stroke (occipital lobe); or you conclusion is not medically basedhyppocampal sclerosis does not cause dementia type symptoms, when a letter from the client's consultant neurologist clearly stated the contrary. Maximus 3.2. Also you can take as much ATO you want to for the summer without getting into trouble for not being there, They offer benefits but u have to be approved and honestly they barely approve it, Healthcare Customer Service Representative, Enrollment and Eligibility Representative, Agent de Vente Et de Service la Clientle (H/F), Case Review and Compliance Representative, I currently contract with the state of Michigan, Specialized Escalations Unit Representative. Remote in London. As the emerging leader in these services, Maximus is helping Indiana, Florida, and others augment their public health resources with home-based contact tracers and disease investigators. Improve health outcomes in today's complex world, Modernize government to serve the needs of citizens, Empower vulnerable populations to succeed, Meet expectations for service and ease of use, Leverage tax credits, recruit and retain qualified workers, Provide conflict-free health screenings and evaluations, Resolve benefit disputes with a nonjudicial approach, Modernize your program, adapt to changing needs, Make services easier to access, ensure program integrity, Driving innovation, reimaging whats possible, Creating a positive impact where we live and work, Recognized by industry and media for making an impact. Weekend availability. Remote in Reigate RH2. For more jobs like these, check our Newest Jobs & Gigs page. There are ways to grow within the company. PLEASE SHARE this post turn your friends into Rat Race Rebels! You will get two contradicted to each other answe, Remote work, they give you all of the digital tools that you need. The app takes them through a series of questions including a self-administered temperature check. When call volumes peaked in April, 500 agents were responding to more than 16,000 calls and 2,000 emails per day from healthcare providers and the public. Contact tracing has never been attempted at the scale required for COVID-19. However management and Leadership was poor. Our digital team developed a health assessment mobile application called, Clear2Work. Though I had many opportunities come along over the years working within MAXIMUS and was able to be part of helping to provide long term solutions that remain in use at the day of this post, you may find as I have that those successes quickly become threats to newer hired management.
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