Ranjit started as a product genius and . Charged 150 for a diagnostic report. Stratstone Tyneside BMW/Mini Apr 2023 - Present 1 month. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Get directions on the Auto Trader site. Stratstone | 15,606 followers on LinkedIn. Exclusive retail offers across the range. Its probably my ultimate car and will no doubt see me out. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Very knowledable reception staff took very good care of me. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Customer Services. Very happy with the overall experience. Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. Very happy with the overall experience. 2023 Trustpilot A/S. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. Everything I expected and was promised was done. It goes against our guidelines to offer incentives for reviews. I had a positive experience at Stratstone Mini, Tim Spencer went above and beyond and made the experience stress free and pleasant. Hi,Thank you so much for taking the time to review your experience with us. A range of videos can also be found on the Stratstone YouTube channel. Our Stratstone MINI retailers have access to a broad range of offers on MINI's range of new cars. It meant we could put the car through its paces under conditions pertinent to us. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Competitive finance packages, 12 months warranty and MINI models that have . The purchase of my M4 was all done remotely, having said that Jessica Senior made the whole process feel very inclusive and personal. I was given a courtesy car which helped me greatly. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Everything I expected and was promised was done. Great customer service at Stratstone MINI Leeds. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Took my Mini for its yearly service. Official MINI Retailer in Leeds. Kindest regards.Customer Services. Thanks again!Customer Services. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Key has never worked and when I tried to get the issue resolved I was told I had to pay another 120 for someone to look at it. Exhaust was making a very strange noise. Have a wonderful day! Browse our wide range of Business Contract Hire offers on MINI's most popular models. I was given a courtesy car which helped me greatly. Big thanks Jamie and co, you are doing things right. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . We hope you enjoyed some of the tasty treats, we certainly did. What are the opening times for Stratstone Mini Leeds? We offer flexible finance on all vehicles, ensuring you get a great deal that is tailored to your needs and requirements. Stratstone Mercedes-Benz of Ayr announce their sponsorship of Ayr Rugby Club and Ayrshire Bulls, who play in the FOSROC Super6 Championship. Will be back when the rear tyres need replacing. Took my Mini for its yearly service. Nothing was too much trouble for him & that made the transaction a pleasant experience. If you are thinking about selling your MINI, then you can get an instant valuation using our online Sell Your Car tool. My car was in on 4th April for a recall. 3 emails later, two calls and no report. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! New cars have been difficult to obtain and delays have happened. We never felt under pressure, and were offered a very reasonable price. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. We also ensure all reviews are published without moderation. No sales BS like usual dealers just honest upfront deal. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 16/06/2022 . Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Technician provide a very comprehensive report and video. A+ experience during our recent car purchase from Stratstone Mini Leeds. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. Voice your opinion today and hear what 115 customers have already said. He showcased Stratstone Mini very favourably. We never felt under pressure, and were offered a very reasonable price. Here are 8 tips for writing great reviews. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Sell your MINI quickly and easily at your nearest Stratstone MINI Centre. Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Voice your opinion today and hear what 123 customers have already said. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Exhaust was making a very strange noise. We are absolutely thrilled that you have rated us so highly! There was just no enthusiasm from the staff at all. Customer Services, Simply excellent throughout. Discover our exclusive range of nearly-new, ex-demonstrator and delivery mileage MINI cars. Excellent service from Chloe in the service department and the technician. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Would 100% recommend this dealership. I will never use Stratstone Mini again. Awful experience and takes away the joy of owning a nice car. I would highly recommend this dealership if you are looking to buy a Mini. Top service. Stratstone Mini Leeds are a car dealership based in West Yorkshire. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. No one could find the fault except these guys. We hope to be of service to you again! Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . My experience with Stratstone BMW Leeds My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. Do you agree with Stratstone - MINI Leeds's 4-star rating? Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK Took just one week from first visit to home delivery. I bought a car from Derby dealership. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. The salesman said the transaction had not gone through so I paid again. You can unsubscribe from this at any time. Thank you for taking the time to leave us your rating!Customer Services. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Mercedes-Benz has given the A-Class a number of updates for 2023, which you can learn about in this video. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Got to give a special mention to Rhiannon. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Top notch service today at Stratstone, Leeds.Went in to look at new Minis and ordered a Mini Cooper Exclusiv.Thanks again Paul Rosen (Sales Executive). Really really poor dealership. How did they know I'd booked online if it hadn't come through. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Rang to book car in for emissions problem, fitted me in first thing next morning. I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Best wishes,Customer Services. I was dealt with by Ellie who was excellent and the whole process went smoothly. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at service.followup@pendragon.uk.com and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! Got to give a special mention to Rhiannon. I challenged this and have since just been ignored. Would 100% recommend this dealership. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I am very pleased you are satisfied with your visit! Mark Riley, Scarcroft, Leeds. Nothing was too much trouble for him & that made the transaction a pleasant experience. Do you agree with Stratstone - BMW Leeds's 4-star rating? Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Big thank you to Rhiannon Berry, Hello Linda,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Stratstone might be slightly more expensive but the service and care from all departments makes it well worth while. Hi Anna,Thank you very much for 5* review! Details of the next generation Mercedes-Benz E-Class have been revealed ahead of the cars arrival later in 2023. Took my Mini for its yearly service. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. We also ensure all reviews are published without moderation. All rights reserved. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. No one picks up the phone and when left a message nobody calls back.Terrible. Avoid, avoid, avoid, BMW Derby. Well done . Keep your eyes peeled for more Big Love content as we set out to deliver. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Also helped with vehicle set up and installing My Mini app explaining everything clearly. I was assured the first one would be cancelled however both transactions went through and twice the cost of the car was taken from my account. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. 2023 Trustpilot A/S. Took just one week from first visit to home delivery. I had an MOT, service and also had a new service plan set up. Check out what 106 people have written so far, and share your own experience. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Anyone can write a Trustpilot review. Although I've spent 16k more than I wanted we've got what we want. www.stratstonetynesidebmw.co.uk . We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Do you agree with Stratstone - MINI Leeds's star rating? Whether you already own a vehicle or are potentially interested in purchasing one, there is a high probability you will want to keep up-to-date with the latest information and news as it is released. Hi Dawn,Thank you very much for taking the time to leave us this positive review! Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. I will never use Stratstone Mini again. Here are 8 tips for writing great reviews. Everyone's a winner. Holly was a new member of the sales team & in our opinion a great credit to the company. Companies can ask for reviews via automatic invitations. Customer Services, Simply excellent throughout. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. A seamless transaction form start to delivery. I think more attention to detail and customer service would make the experience so much nicer. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; stratstone mini leeds meet the team. The branch is always available for any assistance that you may need. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. We appreciate you taking the time to do this, and hope you have a great day!Customer Services. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. It would have been nice to be shown to the car, I was just left to wander around the car park trying to find my car on my own.The servicing came with a wash and vac. Its lovely to see you had a great experience with us!Customer Services. I would highly recommend this dealership if you are looking to buy a Mini. . Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. For context, Elland Road, home of Leeds United, is located within walking distance. Our Manufacturer News brings you the latest updates from the brands we work with, including new car launches and technology developments. See how that goes. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Technician provide a very comprehensive report and video. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Jamie at service reception desk very helpful too. A refreshing experience in car buying! Best wishes, Customer Services. Situated on Gelderd Road. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Amazing service professional and helpful team. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Best wishes,Customer Services. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They kept it overnight so they could listen to it cold start and fixed the problem that day. Hi Carole,Thank you for such a positive review. Thanks again!Customer Services. Everything I expected and was promised was done. Our News Section provides you with the latest updates and details from the brands that we are proud to represent. Lovely courtesy car clean and well presented. Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. Wont be buying from them again ever. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Customer Services. We value your feedback and take pride in providing the best possible customer service! Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Friendly, helpful and knowledgeable staff as always. The car is gorgeous and the service was second to none! We also ensure all reviews are published without moderation. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Companies can ask for reviews via automatic invitations. Very happy with the way I was attended to, both booking the job in and doing the tyre change on the day. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. No pushy sales, but a genuine friendly human being. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Never call back never answer questions! I made a complaint and got an automatic "we'll reply in 48hrs" response back. He showcased Stratstone Mini very favourably. Well done . Do not go to stratstone hull bmw!! 08:54:04 Attack ad 'not racist', Starmer says However, throughout the period from ordering last February through to handover today on 23rd June, Paul was extremely helpful, understanding and friendly and made matters uncomplicated to enable the transition to run seamlessly. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section.A range of videos can also be found on the Stratstone YouTube channel. His favourite MINI is the . Big thanks Jamie and co, you are doing things right. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Our Video section provides helpful insights and takes a detailed look at a wide range of topics such as the newest models and what they have to offer. Here, you can find the latest Stratstone news and keep up-to-date with the most recent information. Lovely courtesy car clean and well presented. This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. All rights reserved. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. We use dedicated people and clever technology to safeguard our platform. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! No one could find the fault except these guys. Wouldnt it be good to know your servicing costs are comprehensively covered? Their procedure said I would receive a reply within 48 hours. Travelled to dealership to collect car and handover was seamless. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Once you have purchased you car, for some reason you are passed onto a handover person . The branch is always available for any assistance that you may need. Have a great week!Customer Services. Stratstone Manchester, Deanway Business Park, Wilmslow, SK9 3HW, GB +44 1625 445544. . We hope to be of service to you again! Would highly recommend & would return in the future. Lovely courtesy car clean and well presented. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. Meet the team Monday! Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. I am very pleased you are satisfied with your visit! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Do you agree with Stratstone - MINI Leeds's TrustScore? Amazing service professional and helpful team. Stratstone Confirmed as BYD UK Leading Launch Partner, With Two Dealerships Opening This Week, New Range Rover SV Lansdowne Edition Unveiled at Stratstone Land Rover Mayfair, A Q&A with Land Rover Mayfair's Head of Business, Stratstone Mercedes-Benz of Ayr Sponsor Ayr Rugby Club for the 2022/2023 Season, Mercedes-Benz Reveal New and Upgraded Electrified E-Class, BMW Enables Digital Key Plus for Android Users, New smart #1 Electric SUV: Prices and Specifications Revealed, Jaguar Land Rover Announces 15 Billion Investment in EV, New BYD ATTO 3 Electric Car Review | Features and Walkaround, New 2023 BMW M2: Discover BMW's 453bhp Coup. I was regularly kept up-to-date with the progress of my service. Do you agree with Stratstone - MINI Leeds's TrustScore? Very professional, friendly and very informative. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Date of experience: 14 July 2022.
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