However, although using the platform is simple, it does not mean that you as a seller can ignore putting effort in to run your business efficiently. Please read rules before posting. You can choose to issue a full or partial refund through the Depop app or work with Depop Support to facilitate a return. All you have to do is to choose the best print-on-demand service provider for your business, such as Printful or Printify, and create your own custom goods like t-shirts, mugs, and more. If the item was sold and paid using Depop Payments, you could settle any issues with your transaction through Depop. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. Depop also functions much like a cross between a marketplace and a social media site. Aside from claiming that an item is authentic when it's not, Depop's guidelines prohibit selling fake or counterfeit items. This behavior is against Depops rules and will not help you get more or repeat buyers. But runaway inflation leads to steep price increases for businesses and their customers. Follow these steps to list your first item: Once an item is sold, Depop will email you a shipping label that you will need to print and pack up your item with. If shes unhappy surely she should pay the postage for return? Upload as many pictures or videos as you can, so buyers can see your item from all angles. Being fast in sending orders is a good thing. Being familiar with the know-how of your business can save you from tons of problems that could arise when you don't do well in selling and dealing with customers. Take a picture using a square format to ensure that it is sized correctly. You'll be able to resolve any issues with your transaction through Depop. Quick communication when emailing with Depop so they can help resolve the issue within an appropriate time frame. Things to Know, Are Nike Blazers True To Size? They will review your case and get back to you within seven working days. Ultimate Guide, 15 Urban Outfitters Alternative: Complete List 2023, Tania Speaks Eyebrow Gel Reviews 2023 (With Pros & Cons), How to Even Skin Tone on Face? And you should be clear about how to cancel a Depop order after reading our guide. Step 4: Link to your social media account and tap on Next. Ultimate Guide, 15 Urban Outfitters Alternative: Complete List 2023, Tania Speaks Eyebrow Gel Reviews 2023 (With Pros & Cons), How to Even Skin Tone on Face? This is where DoNotPay comes to your rescue. i bought a top and trousers on depop, they weren't shipped for 8 days + won't be until sometime next week maybe. What color or colors does the object actually have? This is how you refund a buyer paying with depop payments: Depop states that its required to have an active card (debit or credit) attached to your account to use this refund method. Find and click on the Transaction Details button, Click on the Issue a refund button that you will find on the Transaction Details page, Ensure that the refund is completed before exited out of the page. A Beginner Guide, Why is ASOS So Cheap? This is because stock photos are already created for marketing purposes. More on this later. My plans this weekend include playing The Sims and thrifting every piece from the High School Years Expansion Pack. Once an item sells, Depop will automatically charge a 10% fee on the sale price (including the shipping costs). - See all their sales in-app. Any other method of sending Depop refunds can be a surefire way to be conned. Posting the actual photos of your item also helps you avoid copyright concerns and sets expectations for your customers. You should find ways to have an advantage over other sellers with the same item. Need to refund a buyer because they put the wrong address so they need to make the purchase again and cba to send a form off for quick refund like that! Step 2: Add a photo/logo that represents your brand and tap on Next. Be on top of this by keeping an eye on your email for any letter coming from PayPal. Discover your signature Depop style, set trends, and become a Simfluencer in The Sims 4 High School Years Expansion Pack, available now. Depop is a popular resale app for mobile, focusing mainly on selling pre-owned clothing. Marissa is a lifelong writer with a growing love for social media. Add photos, description, price, and all the other details that weve discussed above about your product. Arranging a return is easy. Depop Payments refunds. When you follow the policies Depop has set out to be qualified to receive protection, it will come in useful in situations like refunds or other disputes. Facts to Know, How to Do Bubble Braids? For more information, please see our Remember that there are only two circumstances where you must give the customer a refund. When it comes to print-on-demand service providers, we recommend Printful and Printify. Like other online marketplaces like eBay, Shopify, and Etsy, Depop charges a fee to keep its marketplace running. To create an account, you can go through the following steps: Step 1: Go to signup.depop.com, enter your phone number, and click on Send code. The way you optimize your listing pages can have a huge impact on your sales, so follow these best practices for adding listings to your Depop store. I went to the bank to get it checked and they confirmed that no refund was sent to my account. Log into the Depop app Click on the 'Receipts' tab Find and click on the transaction you will be refunding for your buyer Click the 'Refund' button As soon as you click the 'Refund' button within the app, the money will return to the buyer's bank account and your fees will automatically be refunded. We recommend using Depop payments to avoid losing the Paypal fee and ensuring you have Depops Seller Protection. In addition to looking up market prices for a comparison, you can accurately price your listing by balancing its price with its condition. If the seller were a business and had an automated notification system that the product had been sent to you, this would be a simple process. When you sell products, it occasionally happens that customers arent satisfied and you must issue a refund. Step 2: Enter the 6-digit code sent by Depop to your phone number. When you give a refund for the transaction, you wont be able to get the fee back. All that you need to do is get your buyer to return the item using tracked shipping. We stress the importance of images in our guide on boosting sales on Depop. It is intelligent software that can help you list items across platforms easily. This includes exaggerated claims about the sizes, hues, flaws, authenticity, state, absence of, or wrongness of the items. Additionally, you want the item to be as visible to the customer as possible, including the print, fabric, quality, and any flaws. If youre not sure which one to choose between these two, check out this detailed comparison of Printful vs Printify by Ecomsay to select the right one to select the right one. DoNotPay helps you appeal fee waivers in a hassle-free way. The description should let the buyer know everything they need to know about the item before purchasing. You must mention essential details such as: Your item photos are vital when listing as it gives your potential buyer a visual experience. There is also a standard transaction fee of about 2.9% plus /0.30 across Depop Payments and PayPal, but it varies with your location and PayPal account setup. Required fields are marked *. seller messaged me today saying they can't find the top so refunded me that, i asked if they could refund for both as i don't know when i'll get it now and wanted both together. Images are a big part of why people buy from Depop, we emphasize this in our guide on increasing sales on depop. After you go through the steps of formally issuing a return on the platform, arranging the return is the next step. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. You must also include a return address if your item is requested to be sent back to you. How To Prevent Returns & Refunds On Depop? Don't price your items too low because it could have a negative impact on your profits. As a registered business that uses Depop, you must follow selling regulations. If at any point you have to give a refund to the buyer, heres how the refund process works on Depop sellers. However, whether you choose Depop Payments or PayPal, you always need to issue a refund from the original transaction to a buyer. Also, if an item is already being sold by other sellers on Depop, search for similar listings to see what items like yours sold for and try to price your item for slightly cheaper than the rest. When finished, tap on Post listing. However, if your customer asks for a refund, Depop will refund you for the Depop fee. Make sure your items are tracked so you have evidence of delivery and shipping. Choose the transaction you want to refund, then tap Refund. Whatever you're into, find the item and the seller for you on Depop. By browsing this website, you consent to the use of cookies. These things can potentially waste your time, every second a listing is being shipped back to you is a second that it does not have a chance to sell again on depop. Step 5: Enter your First name, last name, billing address, and tap on Next. Provide a few details and leave the rest to us. They can therefore enhance the customers visual experience. No, You Don't Have to Pay Depop Fees - Here's How. Jan-02-2021 09:25 PM. Your top priority is to keep track of the goods you sell and ensure that your customers get what they ordered. To avoid this situation entirely, we have some tips below to help with the accuracy of your listings. The shipping address listed on the Depop receipt is where the orders must be delivered. Kudos / Solution appreciated. The top sellers on depop know that time is money and make use of automation to increase work around these issues. You fail to respond to Depop's emails within the timeframe. Copyright 2023 Shift4Shop. The marketplace has a massive audience that you can capitalize on to find buyers for your items pretty straightforwardly. Congratulations! Once completed, click confirm refund to finish the action. Facts to Know, How to Do Bubble Braids? All you have to do is to create a free Depop account, list your items, deliver your products, and get paid. I've looked and there is no refund button? 1999-2023 PayPal, Inc. All rights reserved. This will ensure that they can provide proof of return so the refund can be processed. You may not have the time, patience, or knowledge to do it yourself. If youre not sure which one to choose between these two, check out this detailed comparison of. To cancel your order if you are a Depop seller and your customer has paid by the Depop Payments refundsmethod, you only have to visit the All sold items list in your profile and click on Refund to the products of the order that you want to cancel and in this way, you will be able to cancel the order. To be covered by Depops Sellers Protection, you need to follow specific policies laid out by the platform. Fill out the basic details and then click on Next. Your email address will not be published. Youll need to conduct a search on the Summary page to locate the precise transaction that the buyer completed. Facts to Know, Find the transaction you would like to refund > Click Refund, If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. However, the buyer must have a solid reason to request a refund. Follow these steps: Ensure you have a strong case for an appeal. Depop Payments or Klarna If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Facts to Know, How Much is a Gel Manicure? You must conduct a search for the specific transaction that the buyer made on the Summary page. It happens when selling products, sometimes items dont work out for your customers, and you have to issue a refund. A listing page is where the customers view a product. If you want a refund for an item you havent received or is significantly not as described you need to start a dispute either through Depop or PayPal depending on your payment method. - Offer refunds without leaving the app. Depop currently doesnt have their own payment system, so all purchases go through PayPal, whether the buyer payment is made with PayPal balance or Debit/Credit card. In addition to this, you can decide on a reasonable price but let your buyers know that you accept offers. Depop is home to lovers of all trends, niches, and fashion aesthetics. More on this later. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. At this time, if you want to cancel an order on Depop like a buyer, you must chat with the seller responsible for your order and ask them to cancel the order and refund. Besides, they also have a Seller Service Fee that is only charged on UK-EU transactions. Step 2: Tap on the Setting icon from the top right side of the screen. By selling print-on-demand products, you wont need to have an inventory in stock. Show every angle of the item and up-close frames. You will undoubtedly have to handle a refund or a return while selling on Depop, that much is certain. Promptly answer Depop's emails in the given timeframe. You can also describe regular items to fit trends (although remember to be honest). Depop is a website and mobile app available in over 150 countries with over 26 million active users. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. But if you cannot establish a resolution between you and the buyer, you will have to resolve the issue by directly dealing with PayPal and providing them with proof to help your case. Make sure the lighting is ideal so that the clothings colors appear true. As thrifting and more sustainable fashion has become more popular among young people, Depop became the place to go and find great secondhand styles. You should be aware that Vinted is launching new ventures and intends to use Vinted Go to update the second-hand market, as I explain in more detail below. Understanding How Depop Returns and Refunds work is very important! The benefits of accurate descriptions are numerous. Find the Summary page on your PayPal account. Ensure that the item is well lit and the details are clearly captured. You can provide any pictures of your item's condition to establish what the problem is about, and you can go from there. Step 5: Log in to your PayPal account. This will help buyers feel confident buying your item. This will help buyers see how they can use your items to keep up with trends. Suppose both parties did not arrive at a resolution. Overall the goal in our tips listed below is for you to be as transparent as possible regarding the item details. (With 12 Easy Tips), Are Nike Blazers Good for Wide Feet? You can follow other users and like or comment on their posts of the items they are selling. In fact, you dont have to do anything whenever you make a sale, the money is sent to your PayPal account that youve already connected to your Depop account. Below you can find out more about Depops Seller Protection and how it can be advantageous for selling on Depop. In any business, including online selling, creating a seamless and good buyer experience is an essential part. Step 3: Fill out the basic details and then click on Next. As an individual seller, you are not required to issue a refund unless your buyer feels that the listing was not an accurate representation. You should find ways to have an advantage over other sellers with the same item. Follow these steps when you want to create a Depop listing. You will not be entitled to a refund for the fee when you issue a refund for the transaction. Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. Depop is an excellent platform for starting a business or selling as an individual to generate extra income. Note that counterfeit items must be automatically be refunded without the need for the buyer to return the item as shipping any counterfeit goods is illegal. Your item was fairly described and displayed. (With 12 Easy Tips), Are Nike Blazers Good for Wide Feet? Display your item from all possible perspectives. Many Depop sellers do this to reach more audiences, making their chances of coming across the right buyer for their item higher. For example, if youre selling shoes and it has a downside like a scratch and you didnt mention this in your product description, knowingly or unknowingly, then the buyer might open a dispute against you. Here are some of the most important things to keep in mind when listing on Depop if you want to avoid having a buyer request a return on your sold items. In case something goes wrong, youre protected by. To keep the Paypal fee from being forfeited and to ensure that you have Depops Seller Protection, we advise using Depop payments. This can give your listing an edge over competitors. The following breaks down these stipulations to ensure you will have coverage from Depop: You are not qualified for Seller Protection when: Accordingly, if you follow the platforms rules, they will return the favor and provide you with some additional security to allay your concerns. Depop deducts a 10% charge automatically for all the sales you make. Once marked as finished, it will automatically revert to your bank account or credit card, but it can take up to a week for the bank and slightly longer for a c.c. Facts to Know, How Long Does a French Manicure Last? Contact DoNotPay today to fight and waive Depop fees among other services as listed above. I've waited over a week for the item to be shipped and going back and forth with the seller saying they'll tell me when they've done it and they never have. It's an excellent place for young entrepreneurs, as it doesn't require any fees to join, and there are no listing or final value fees. Facts to Know. This way, if the refund gets delayed, it can be processed for them as long as they can provide proof of return. These fees can add up to a significant amount, especially for larger transactions. While some use stock photos, it is always a good practice to use yours. Things to Know, When Were Nike Blazers Made? Be honest about what you are selling, and more buyers are likely to trust you and leave good reviews. So depop says if you press an in app refund button, all the fees will be refunded in automatic. Avoid disputes on your items and get your Depop account in trouble. - Sell safely with Depop's Seller Protection Policy and ship as soon as the sale has gone through. Your transaction was made outside of the platform. When a dispute like this arises, you must do the following: Being obedient to Depop's policies is important. To send a full refund, follow the steps for 'Full refund'. 1999-2023 PayPal, Inc. All rights reserved. however seller is . Unfortunately, there is no way you can avoid Depop fees. Therefore, having accurate, high-quality photos will not only help you with marketing but also with reducing the volume of return requests that you receive. To help you seamlessly and conveniently cross-list across other platforms like Poshmark and Mercari, automation bots are created, and one of them is OneShop. These things might be a waste of your time because every second a listing is shipped back to you is a second it loses its chance to sell again on Depop. Hannahb_x. Your item is on Depops prohibited items list. Contact our Support team and provide a screenshot of your PayPal refund along with confirmation of your usernames if you have refunded using PayPal. About 90% of Depop users are under 26 years old. Choose the transaction you'd like to refund, then tap Refund, For a full refund, select the Full refund tab. Comment * document.getElementById("comment").setAttribute( "id", "aba6bebf76ed5bce210ced47eb57ab64" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. ?The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie refund rather than your normal funding source. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. This will lead to refunds and possibly trouble with Depop. Depop does not have any hidden fees. Buying an item on Depop is a simple process. You are viewing the PayPal Community Archives. Along with showing an accurate photo, you need to have accurate descriptions on your listing. Follow these common, helpful tips to writing effective product descriptions: Implement these tips while writing your description to optimize your listing pages for more sales. We will reimburse you for the Depop fee if you have refunded any sales. The process of appealing any fees, including Coinbase, Spirit Airlines baggage, Robinhood, HOA, Chase checking account, American Airlines baggage, and PayPal seller fees, can be daunting. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app To put it another way, send the refund using the methods weve already discussed. Every online retailer has a reliable process in place for refunds and orders that are canceled. Add a photo/logo that represents your brand and tap on Next. Always ensure that your item is authentic before claiming that it is. Remember that the competition on marketplaces like Depop is tough. Select the transaction you'd like to refund > tap Refund. Do you have items laying around at home that you want to sell online? This may result in giving a refund to the buyer. When finished, tap on Post listing. Selling your items on Depop is a simple process. You will enjoy the novelty that Amazon brings you if you want to try clothes on without having to pay first; read more about it here. Any other method of sending Depop refunds can increase your risk of fraud. You can learn more about Depop from below posts: The fact that PayPal charges a fee for the transaction must be noted. A Beginner Guide, Why is ASOS So Cheap? The massive benefit of accurate listing descriptions is that they set your buyers expectations. You must follow selling regulations as a registered business using Depop. For more information, check out our guide on Depop Reviews. The item is significantly not as described (Incorrect sizes, colors, counterfeit, has severe damage, significant wear or flaws, incorrect item/s, missing items in bundles).
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